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Troubleshooting Common Printing Issues

Even with ScrewDrivers managing your printers automatically, you might occasionally encounter printing problems. This guide helps you diagnose and resolve common issues you might face when printing in virtual desktop sessions.

What You'll Learn​

This guide will help you troubleshoot:

  • Printers not appearing in your remote session
  • Print jobs that don't complete or get stuck in the queue
  • Slow printing performance or timeout errors
  • Wrong printer being selected by default
  • Print quality issues (garbled output, missing content)
  • Connection errors when trying to print

For each issue, you'll find step-by-step troubleshooting procedures you can perform yourself before contacting IT support.

Content Coming Soon

This page is currently under development. We're creating comprehensive troubleshooting procedures tailored for end users.

In the meantime:

  • Try disconnecting and reconnecting to your remote session
  • Check that your local printer is turned on and has paper/toner
  • Verify you're connected to the correct network (VPN if working remotely)
  • Contact your IT administrator with specific error messages
  • Note what you were trying to print when the problem occurred

Quick Troubleshooting Steps​

When this guide is complete, you'll find detailed procedures for:

  1. Printers Not Showing: Verify client installation, check session settings, refresh printer list
  2. Print Jobs Stuck: Clear print queue, restart print spooler, check printer status
  3. Slow Printing: Test network connection, reduce print quality, check for large graphics
  4. Wrong Printer Selected: Set default printer, check printer priorities
  5. Print Quality Issues: Verify printer driver, adjust quality settings, test print

When to Contact IT Support​

You should contact your IT administrator when:

  • Printers aren't appearing after multiple reconnection attempts
  • Error messages reference server or configuration issues
  • Problems affect multiple users, not just you
  • You've verified the local printer works but remote printing fails
  • Issues persist after following all troubleshooting steps

Be ready to provide: the printer name, error messages, what you were trying to print, and what troubleshooting steps you've already tried.

For Users:

For Administrators: