Reference documentation for the About tab in the ScrewDrivers Endpoint Client application, including Citrix plugin registration, DLL version information, installation paths, and access to help documentation and support resources.
Reference documentation for the About tab in the ScrewDrivers Scanning Client application, including version information, installation location, Citrix plugin registration, and installed files for troubleshooting and support.
Identify whether the vulnerable Visual Studio 2008 runtimes remain on systems that ran ScrewDrivers 7.3.0 or earlier, and mitigate MS09-035 by updating ScrewDrivers or applying Microsoft's MFC Security Update.
Explains how Adobe's auto updater can stop the ScrewDrivers Notification Service and provides a PowerShell script to automatically restart it after an Adobe update completes.
Advanced diagnostic and cleanup utilities included with ScrewDrivers v7 for resolving complex printing issues, including PrinterCleanup.exe for printer cleanup and SessionCheck.exe for session diagnostics. These tools should be used under Tricerat Support guidance.
Complete list of Tricerat files that should be added as exceptions in your anti-virus software, including virtual drivers, support libraries, and scanning components.
Comprehensive troubleshooting reference for ScrewDrivers endpoint printing issues, including common problems, diagnostic procedures, and resolution strategies.
Comprehensive troubleshooting reference for ScrewDrivers scanning issues, covering scanner detection, TWAIN problems, and remote scanning troubleshooting techniques.
Step-by-step guide to enabling diagnostic logging for ScrewDrivers v7 components using the ScrewDrivers Logs application and Endpoint Client for troubleshooting issues.
Configure Windows Error Reporting to capture user mode dump files when ScrewDrivers or other programs crash, for troubleshooting and support diagnostics.
Configure the Citrix Virtual channel allow list policy when ScrewDrivers client printers or scanners are missing in Citrix Virtual Apps and Desktops 2109 or newer.
Documented compatibility issues with specific printer drivers that affect ScrewDrivers printing functionality, including HP Universal Printing PS driver problems and recommended workarounds.
Reference documentation for the Logging tab in the ScrewDrivers Endpoint Client application, which provides diagnostic logging options for troubleshooting printing issues with Tricerat support.
Reference documentation for the Logging tab in the ScrewDrivers Scanning Client application, which provides diagnostic logging options used for troubleshooting and problem tracking with Tricerat support.
Clients connecting to Omnissa Horizon desktops over PCoIP do not populate the CLIENTNAME registry value, so custom client owners never match printer assignments. Set the UseBackupOwner registry value to restore matching.
Technical reference for the PrinterCleanup.exe utility that removes invalid printer entries from Windows registry keys to resolve printer enumeration issues.
Comprehensive collection of troubleshooting guides for resolving ScrewDrivers printing issues, including Windows update conflicts, driver problems, performance issues, security vulnerability patches, and diagnostic tools.
How ScrewDrivers works with PrintNightmare security patches and workarounds for the Windows Print Spooler Remote Code Execution Vulnerability (CVE-2021-34527), including compatibility with Microsoft updates and configuration changes needed for alternative workarounds.
Technical reference for RDP and ICA (Citrix) client plugin registry keys and values used by ScrewDrivers Client for troubleshooting connection and installation issues.
How the fifteen print-stack vulnerabilities in Microsoft's September 2026 security updates relate to ScrewDrivers: twelve in the Windows Print Spooler, two in the HTTP Print Provider (CVE-2026-69769, CVE-2026-69623), and one in the Print Workflow service (CVE-2026-69602). Which Windows components ScrewDrivers depends on, and optional hardening steps you can evaluate for your environment.
If there is an issue with the Tricerat certificate, Simplify services will be unable to start. You may receive the following error:
Registry configuration to suppress license checkout failure dialogs in ScrewDrivers v6 and v7 for environments where silent operation is required.
Comprehensive troubleshooting guide for resolving Citrix ICA client plugin issues in ScrewDrivers, including registry configuration, reinstallation procedures, and PerMachine vs. PerUser installations.
Diagnose and resolve Tricerat License Server problems in ScrewDrivers v7: the service won't start, users don't receive licenses, or LicenseActivate fails to activate — including which logs to gather before contacting support.
Resolve common printing and scanning problems in ScrewDrivers Pro and Enterprise including printers not appearing, scanners not detected, print jobs not completing, slow performance, and connection errors. End-user troubleshooting steps and when to contact IT support.
Learn why you must unblock files downloaded from Tricerat before installation, and how Windows security features can cause installation problems if you skip this critical step.
Troubleshooting guidance for mysterious printer failures caused by the June 2020 Windows updates (KB4560960 and KB4557957) that broke printing functionality, including symptoms, affected systems, and resolution steps.
How to resolve printing failures, RDP connection problems, and BSOD crashes caused by the problematic March 2021 Windows updates KB5000802 and KB5000808, including uninstall instructions and information about Microsoft's fix in KB5001568.