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Identifying Installer Prerequisite Issues 62949045

Problem​

Now and then, customers experience issues with the Microsoft .NET and Visual C++ run-time modules needed by Tricerat installers.

This is due to a combination of factors including Windows platform & OS, Windows Installer, and installer authoring tools.

Tricerat has not yet identified a common origin or root cause for this.

Failed Installation Dialog​

For all Simplify Suite and ScrewDrivers installers, Advanced Installer shows a standard error message dialog if the install can't complete.  It will look similar to this example:

(Image reference was corrupted during import)

Problem Signature​

The signature of a problem with the Microsoft .NET and Visual C++ prerequisites is that Windows can't load an installer customer action because a required .DLL is missing or can't be found.

To determine if the prerequisites are causing a problem, open the Windows Installer log file in Notepad and scan for "A DLL required for this install to complete could not be run."

The example below shows an extract from a Windows Installer log file:

MSI (c) (98:78) [11:10:02:422]: Connected to service for CA interface. CustomAction PrepopulateInstallPath_SDClient returned actual error code 1157 (note this may not be 100% accurate if translation happened inside sandbox) MSI (c) (98!00) [11:10:02:553]: Note: 1: 1723 2: PrepopulateInstallPath_SDClient 3: PrepopulateInstallPath_SDClient 4: C:\Users\Owner\AppData\Local\Temp\MSI512D.tmp Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action PrepopulateInstallPath_SDClient, entry: PrepopulateInstallPath_SDClient, library: C:\Users\Owner\AppData\Local\Temp\MSI512D.tmp MSI (c) (98!00) [11:10:27:893]: Product: ScrewDrivers Client v6 x64 -- Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action PrepopulateInstallPath_SDClient, entry: PrepopulateInstallPath_SDClient, library: C:\Users\Owner\AppData\Local\Temp\MSI512D.tmp Action ended 11:10:27: PrepopulateInstallPath_SDClient. Return value 3.

Solution

When this occurs, the customer should:

  1. Download the .NET and Visual C++ prerequisites using this link: https://tricerat.app.box.com/s/6ok768ac3uqksyaatgzbt39xxurije5l
  2. Manually install each of the downloaded prerequisites
  3. Re-attempt the install
  4. Contact Tricerat Support for any additional assistance needed.
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