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Troubleshooting Printing and Scanning Issues

Even with ScrewDrivers managing your printers and scanners automatically, you might occasionally encounter issues. This guide helps you diagnose and resolve common printing and scanning problems in virtual desktop sessions.

What You'll Learn​

This guide will help you troubleshoot:

  • Printers not appearing in your remote session
  • Scanners not being detected or not working
  • Print jobs that don't complete or get stuck in the queue
  • Scanning operations that fail or produce errors
  • Slow printing or scanning performance
  • Wrong printer or scanner being selected by default
  • Print quality issues (garbled output, missing content)
  • Connection errors when trying to print or scan
  • Mobile printing problems
  • Hold-and-release printing issues

For each issue, you'll find step-by-step troubleshooting procedures you can perform yourself before contacting IT support.

Content Coming Soon

This page is currently under development. We're creating comprehensive troubleshooting procedures tailored for Pro and Enterprise edition users.

In the meantime:

  • Try disconnecting and reconnecting to your remote session
  • Check that your local printer/scanner is turned on and has paper/toner
  • Verify you're connected to the correct network (VPN if working remotely)
  • Restart the Endpoint Client or Scanning Client application
  • Check the Logging tab in the client application for error messages
  • Contact your IT administrator with specific error messages
  • Note what you were trying to print/scan when the problem occurred

Quick Troubleshooting Steps​

When this guide is complete, you'll find detailed procedures for:

Printing Issues​

  1. Printers Not Showing: Verify client installation, check session settings, refresh printer list
  2. Print Jobs Stuck: Clear print queue, restart print spooler, check printer status
  3. Slow Printing: Test network connection, reduce print quality, check for large graphics
  4. Wrong Printer Selected: Set default printer, check printer priorities
  5. Print Quality Issues: Verify printer driver, adjust quality settings, test print
  6. Mobile Printing Failures: Check network connection, verify authentication, test printer connectivity

Scanning Issues​

  1. Scanner Not Detected: Verify scanner is on, check USB connection, restart scanning client
  2. Scanning Fails: Test scanner locally, check driver type (TWAIN vs WIA), verify application compatibility
  3. Slow Scanning: Reduce resolution, check network bandwidth, scan smaller batches
  4. Wrong Scanner Selected: Set default scanner, adjust scanner priorities
  5. Scan Quality Problems: Adjust resolution settings, clean scanner glass, calibrate scanner

Diagnostic Tools​

The ScrewDrivers client applications include diagnostic features:

  • Logging Tab: Enable detailed logging to capture error messages
  • Test Scanner Button: Verify scanner functionality in the Scanning Client
  • About Tab: Check version compatibility and plugin registration
  • Network Diagnostics: Test connectivity to print servers

Your IT administrator can access more advanced diagnostic tools and logs on the server side.

When to Contact IT Support​

You should contact your IT administrator when:

  • Printers or scanners aren't appearing after multiple reconnection attempts
  • Error messages reference server or configuration issues
  • Problems affect multiple users, not just you
  • You've verified the local device works but remote operation fails
  • Issues persist after following all troubleshooting steps
  • You need access to printers or features that seem restricted
  • Mobile printing or secure print release isn't working

Be ready to provide:

  • The printer or scanner name
  • Exact error messages (screenshots are helpful)
  • What you were trying to print or scan
  • Troubleshooting steps you've already tried
  • Log files from the Logging tab (if requested)

For Users:

For Administrators: