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End of Life Announcement - ScrewDrivers v4 and Simplify Printing v5

Products Affected​

This announcement applies to the following Tricerat products:

  • ScrewDrivers v4
  • Simplify Printing v5
  • Simplify Suite v5

End of Life Announcement​

Tricerat has established End of Maintenance (EOM) and End of Life (EOL) dates for version 4 and version 5 of ScrewDrivers and Simplify Printing. Moving forward, Tricerat will no longer provide software patches for these products and will only sell licenses to existing customers of these versions. However, Tricerat will continue to offer support for customers with active support contracts through the EOL date.

Important Dates​

Understanding the milestone dates helps you plan your upgrade path:

End of Maintenance (EOM): December 31, 2020 Technical support changes from full maintenance to limited technical support. While Tricerat continues to assist customers, certain limitations apply to the scope of support (detailed below).

End of Life (EOL): December 31, 2021 Phone and email support is no longer provided by Tricerat. Existing licenses continue to function, and legacy documentation remains available.

Technical Support After End of Maintenance​

For customers with active support contracts for the affected products, Tricerat provides continued support with the following limitations:

What Tricerat Support Will Do​

  • Answer questions about the products and offer configuration assistance as outlined in your support contract
  • Attempt to correct problems you encounter, including case escalation to development teams to investigate configuration changes that might resolve issues

What Tricerat Support Cannot Do​

Tricerat development is not providing additional code patches for these products. If investigation determines that your problem falls into one of the following categories, Tricerat cannot offer additional help:

  • OS compatibility issues: Problems arising from operating systems or OS patches released after the last development update
  • Third-party software conflicts: Issues arising from compatibility with other software programs on your system
  • New features: Feature requests or enhancements
  • Code-level fixes: Cases requiring code-level changes to correct the issue

If you're currently running these products, you have options:

  1. Continue running existing deployments: You can continue using the software and receive technical support from Tricerat until the End of Life date (December 31, 2021).
  2. Plan your upgrade: Be aware of the support limitations mentioned above and that there won't be any additional software updates. Contact Tricerat to discuss technical upgrade options to current versions.

Getting Help and More Information​

For questions, discussion, or information about upgrade paths, contact your Tricerat sales representative. They can help you understand your options and plan a smooth transition to current product versions.